Welcome to Swagmart Help

Swagmart is built to help local communities buy, sell, browse, and build trusted seller identities. This Help page explains how the marketplace lanes work, how local browsing works, what seller options may appear, how chat and moderation work, how payments are currently handled, and why opening a store can strengthen your presence.

Open the sections below to learn more, or use the quick links inside each section to jump straight to the live area you need.

Browse Set Local Categories

Swagmart is lane-based, which means different kinds of listings can be browsed in the lane that suits them best.

Auctions

Use Auctions when buyers are meant to bid. This lane is designed for timed listings where the final price can rise through bidding activity.

Shop

Use Shop for straightforward fixed-price selling. This is the best fit when you want buyers to purchase without an auction process.

Classifieds

Use Classifieds for simpler local-style posts. This lane is meant for direct browsing and contact rather than a more advanced bidding flow.

Category picker and discovery shortcuts

The category picker helps narrow your browsing inside the lane you are using. Shortcuts such as Featured, Ending Soon, Popular, and Recently Listed are discovery views. They are not separate marketplaces. They simply help you jump to useful ways of browsing the same listings.

Local Preferences Browse Local Area

Swagmart is community-first, so local browsing matters. You can set your local marketplace instead of relying on guesswork.

Primary Local Area: your main visible local identity and default local entry point.
Browse Areas: one or more towns you want included in your local browsing scope.

If no local preference has been chosen yet, a fallback town such as Kirkland Lake may appear until you set your own local area.

Sell Fees Calculator Drafts

Some seller options only appear when they apply to the listing type and category you have selected. This helps keep the sell form cleaner and more relevant.

Swagmart can support different auction styles. The exact auction behavior may vary by category.

Basic Auction: a simpler auction style that ends at the scheduled time.
Top Bid: a fuller auction experience where the listing ends 1 minute after the last bid.
Dollar Auction: a stripped-down style intended for simpler or shorter auction runs, and it ends at the scheduled time.

Some advanced options may change depending on the auction type and the category you are listing in.

Open Sell Page Check Fees

The sell page can show different options depending on the listing type and category. Some options only appear when they apply.

Durations

Duration controls how long your listing runs. Available choices may vary by listing type or category.

Bid Increment

Auctions use bid increments to control how bidding increases. Some auctions use the marketplace default increments, while others may allow a custom bid increment if that option is available for your category.

Custom Start and End Options

Some categories allow more control over when an auction starts or ends. If those options are available, they will appear in the sell form.

Private Auction and Advanced Controls

Some advanced auction controls, such as private auction or extended bidding settings, only appear when they are allowed for that listing. Private auction can also hide bidder identities from normal public view.

Bid Helper

The bid helper is there to make bidding cleaner and easier to understand. It helps users enter bid amounts more accurately and reduces common mistakes or confusion.

If a setting does not appear, it usually means it does not apply to that listing type or category.

Fees Calculator

Some listing upgrades may involve extra fees. Depending on the listing flow, you may see options such as featured placement, highlighted listings, or other paid visibility boosts.

Sale transaction fee guidance may also appear in the sell form. This is informational and explains the fee that may apply when the item sells. It is not the same as an upfront listing setup fee.

Friends Messages

Swagmart includes friend-style connection features and live chat tools to make communication faster and more personal.

The friends feature helps people reconnect more easily, follow trusted users, and build a more familiar community experience over time.

When two people become friends, they can show up in each other's chat when they are online. That makes repeat buying and selling feel faster and more familiar.

If you are not already friends, one-time contact through listings is still possible, so you can still reach out about an item without needing a long-term connection first.

Swagmart uses ArrowChat for live chat features. Depending on what is enabled, users may have access to tools such as:

private one-to-one chat
chat rooms
voice and video chat
file and image sending
emojis and GIFs
blocking users
reporting users or conversations
real-time notifications
message history loading
mobile-friendly chat access

ArrowChat also includes moderation and admin tools such as logs, announcements, group permissions, and user controls when those features are enabled.

Fees Calculator Messages

Swagmart is currently centered around offline payment arrangements unless an online payment option such as PayPal or PayPal IPN is clearly enabled for a specific flow.

When possible, inspect items in person before sending money.
Use caution with advance payments or deposits.
Do not feel pressured to send an e-transfer to hold an item you have not seen unless you fully trust the situation.
If an online payment option is not clearly shown, expect payment details to be arranged directly between buyer and seller.

Users can help keep the marketplace cleaner by reporting or flagging problematic content.

On listing pages, look for a small flag icon or a Report Abuse style action. On some layouts it may appear as a direct message-style abuse contact option instead.

Swagmart uses community-assisted moderation, which means repeated reports can help push harmful or inappropriate content out of view faster.

This is meant to support a safer and more respectful marketplace without making normal users think about moderation tools all the time.

Trust grows through clear communication, reasonable expectations, and meeting safely when appropriate.

Open a Store Browse Stores

Opening a store helps give your seller profile a face. It lets you add branding such as a logo, helps buyers recognize you more easily, and presents a more established identity.

Your store can also act as a single storefront for your listings across different listing types, which makes it easier for buyers to browse everything you offer from one place.

For many sellers, a store is less about complexity and more about trust, recognition, and better presentation.

Local: Kirkland Lake

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